At tntsoccershop.com we are committed to ensuring that you are 100% satisfied with not only our service but the items you order. To make sure you are happy with your order we give you a full 14 days after delivery date to return or exchange eligible items and if you're in the US we will even ship the exchange item to you free via standard mail.
Returning or Exchanging New Items
We ask that you carefully try on all gear indoors. Do not remove tags or lose packaging. If your item doesn't fit or simply does not meet your expectations, place it in original packaging. Request and fill out the return sheet and send it back. We will take care of the rest. No Return will be accepted without the return sheet from our customer service.
To make sure the item you return is in brand new, re-sellable condition our Returns Department check for the following:
- Any signs of wear, this includes but is not limited to: grass stains, dirt, markings of any kind, odors or scuffs.
- All apparel must have it's original tags attached. Without tags, exchanges or returns will not be accepted.
- All footwear must be sent back in the original box. Please do not ship the footwear in the footwear box itself, make sure to use a shipping box. Shoes sent in the shoe box alone will not be accepted.
What items are NOT eligible for exchange or return?
- Customized jerseys: This includes jerseys with your personal name and/or number. All customized jerseys are ineligible for exchanges or returns.
- Any item purchased using a Promo code or received as a gift from TNT Soccer Shop.
- Any item purchased in our "ON SALE" collection.
- Customized/team items, club/team orders, large quantity orders cannot be returned.
- Warm up suit parts - any item sold as a set must be returned as a set.
- Footwear return will only be accepted for size exchange in their complete, original condition (unused, brand new, unworn, unlaundered, and unembellished).
When do I receive my refund?
- Refunds are processed 2-3 business days after we receive and inspect your package.
- Refunds are made in the same form as the original payment received.
- You will receive an email when your refund is processed.
How do I return merchandise?
Once you have have confirmed that the item you wish to exchange or return is eligible contact our customer service to receive a Return/Exchange Form. After filling the form items must be shipped back to us to proced wit the return/exchange. You can use the carrier of your choice, shipping cost is your responsibility. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost on route. We do not accept CODs or packages marked "Bill Recipient".
All items we sell have gone through extensive quality control inspections by their manufacturers which means we rarely receive defective items. If you receive a defective item in any form, just let us know and we will replace the item in no time, after we received the defective one. Our shoes, balls, jerseys and all other equipment are subjected to the tough and rigorous nature of the game and therefore the wear and tear of these items is inevitable.
If you have any additional questions please feel free to send us an email at: firstname.lastname@example.org